Energiedirect.nl reviews (2023)

5

unreachable

I emailed you a question three times: what will happen to my contract on 01/01/2023? There is no answer. Cannot be reached by phone. And the automatic TRUUS doesn't understand anything at all. Otherwise I'm satisfied. It is a pity that a simple question remains unanswered.

• To recommend? Girl

• overlapping steps N / A

• Customer service N / A

• reliability N / A

Company reaction

It's great that we've just spoken to each other and that you now understand the status of your contract as of January 1, 2023. If there's anything else I can help you with, I'd love to hear from you!

1

Worthless, they did it with the standard message.

Worthless, they did it with the standard message.

• To recommend? Girl

• overlapping steps

• Customer service

• reliability

Company reaction

Hello, thank you for your openness and honesty. What would you have liked to have seen differently? Of course we can use any comments! I would love to hear from you. Best regards, Team webcare energiedirect.nl

1

completely unattainable

Recently, energy prices have deteriorated sharply, failing to meet the 30-day legal deadline for price increases. Even if the minister says that direct energy must comply, direct energy does not and complaints about it are dealt with with a standard message without taking the complaint seriously, how feeble! They raise prices quickly over just before the price. The government cap only shows gains and enrichment on the backs of the taxpayers, which is us. Contact becomes almost impossible or very difficult. (which is not surprising after all the chaos that Energiedirekt causes). An average of 1.2 on Trustpilot does a lot more justice to reality than the "inflated and unrealistic" 8.2 that energydirect has been claiming on their website for months (without adjustments) show me how "wrong" you can be? I would say check out Trustpilot.

• To recommend? Girl

• overlapping steps N / A

• Customer service

• reliability

Company reaction

Hello Peter, we take complaints from our customers very seriously. Instead of October 1st, we will be increasing variable rates from November 7th. In doing so, we follow the call of our customers, the House of Representatives and the ACM. Do you have a variable contract? You will then receive a personal message about your changed tariff by October 8 at the latest, even if you have not complained. Visit our website for more information: https://www.energiedirect.nl/klantenservice/rising-energieprijs#intro We are also an online energy provider and you can contact us via Facebook, Instagram, Twitter, by email or via our reach chat bot. This should be enough, but due to the turbulent market and major concerns from our customers, it is very busy which means a response may take longer. If I can help you, you can always contact any of the channels above. Greetings, webcare team.

10

Direct energy is significantly cheaper

In these expensive times, energiedirect managed to make me a very good offer.

• To recommend? Y

• overlapping steps

• Customer service

• reliability

9

beautiful and clear

Very positive

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Above! We like to hear that.

10

Very good

I switched to Energiedirect.nl earlier this year because the gas and electricity bills were the lowest with this energy company. And they keep what they promised.

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

It's nice to hear that you like it! :) Thanks for your review!

10

Able to get a good energy deal for a period of 3 years.

The only positive thing about Energiedirect

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Nice to hear that! Welcome!

10

PRIMA

HAPPY WITH....!!!

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Thank you for your excellent review, Jaap! Greetings JenniferWebcare energiedirect.nl

10

fun, fast and good

The transfer was great and smooth. Good app with useful information easily accessible. Friendly and fun communication from energetic people directly, both in person on the phone and via email. And of course good prices. In short, a very satisfied customer (since February 2022)

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Hello Roel, what a great review! So the switch went exactly as you expected, because you shouldn't have to worry about it! We are happy that you are so satisfied. I wish you a wonderful few years. Thank you for taking the trouble to leave this message and I wish you nothing less than a good day. Regards, Joyce | Team Webcare Energiedirect.nl

5

In Energiedirect it is not possible to simply transfer your energy values ​​:(

Please provide a phone number to let you know that the transmission of energy values ​​through the website is not working. This just happened via email, but will anything be done with it? Why am I getting a new meter reading prompt???

• To recommend? Girl

• overlapping steps N / A

• Customer service N / A

• reliability

Company reaction

Thanks for your review! Very annoying that no meter readings can be transmitted. I would love to help you with this, but unfortunately I don't have any data at the moment. Can you send us a message via Facebook or Twitter with your zip code, house number and date of birth? Then I'll be happy to help you. Best regards, Webcare Energiedirect.nl

8

Good so far.

I had to wait a while after switching power peers. But the delivery is ok. Very nice rule. Too bad Tankey quit!

• To recommend? Y

• overlapping steps

• Customer service

• reliability

8

Loud and clear

When questions are asked, they are clear in their explanations.

• To recommend? Y

• overlapping steps N / A

• Customer service

• reliability

8

Regarding clear information and summaries

I didn't know energiedirect yet, but I came across it when I was looking for a new energy provider through the consumer advice center. I was only able to sign the contract directly and found it quite exciting, but so far they have fulfilled all the agreements. News that I don't have to worry about this energy crisis because I had a fixed price contract. For the second month in a row I have now received clear descriptions of our energy consumption via email. Therefore, I look forward to the continuation of our contract with confidence.

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

So good to read that nice comment, Anya! Thank you very much!

10

Well, customer friendliness and thoughtful!

So far only good experiences, friendly help on the phone. App Toon, very useful and all clear. We are very satisfied!

• To recommend? Y

• overlapping steps

• Customer service

• reliability

8

Good experience so far.

Not so long on Energiedirect. What I like is receiving and comparing monthly usage. You become more aware of your consumption.

• To recommend? Y

• overlapping steps

• Customer service

• reliability N / A

Company reaction

Hello Betsy, nice that you have become a customer and welcome to energiedirect.nl! Thanks for your comment. Regards, Webcare

10

Excellent information through the application.

The app offers an excellent perspective

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

I'm glad to hear that you like our app so much!

8

it's going pretty well

It would have been fine if I hadn't gotten these messages that I need to transfer the installment amount while I'm on autopay.

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Glad everything went well! Unfortunately we had an issue where these messages were being sent incorrectly to some of our customers. I sincerely apologize for that! Let's hope this doesn't happen again. Regards, Puck | Website Support Team

9

impressively

everything well arranged

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

I'm glad it went well and is well organized. :D

8

The transfer was quick and smooth.

The transition was smooth and quick.

• To recommend? Y

• overlapping steps

• Customer service

• reliability N / A

Company reaction

Glad everything went well!

9

100 %

Switched to direct current, I have to say everything was super fixed, I had no problems with everything super fixed.

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Welcome to energiedirect.nl It's great that you have registered with us and that the registration was successful. :) Please let us know if there's anything we can help you with. Greetings, Nabila | Webcare energiedirect.nl

9

all is well

I like the monthly summary email that helps me understand my spending

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Thanks for your review!

8

Headmaster

deliver on a promise

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

As it should! Thanks for the review. Regards Reggie | Webcare energiedirect.nl

10

Transfer fine and sel fix

He became a customer late last year. To your full satisfaction. Competitive prices. Now you can track everything well through rulesneef!

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Thank you for the kind words and good comments. We really appreciate it! Regards Reggie | Webcare energiedirect.nl

7

good app

Good app and the price I expected, just seems a pity that the tank discount has skyrocketed, probably that's the reason to go to another after the end of the contract.

• To recommend? Girl

• overlapping steps

• Customer service

• reliability

Company reaction

Hi Herman, I can understand your disappointment that the collaboration with Tankey has ended. Hopefully towards the end of your deal we have a very good deal in store for you that will hopefully change your mind :) Kind regards Tessa | Webcare energiedirect.nl

5

In order

I don't understand why I use electricity and gas when I'm not at home for a whole weekend, and why I also use Electa and gas when I'm at home.

• To recommend? Y

• overlapping steps

• Customer service

• reliability

Company reaction

Hello Esseline, good that you are so conscious with your consumption. I imagine it looks strange if your consumption is the same on the days you're away from home compared to the days you're home. Even if you are not at home for a few days, electricity and gas will still be used. For example, consider the devices that are plugged into the outlet, including those that are in standby mode. Also, gas is always used as the central heating boiler needs to stay at the right temperature. It is strange that the consumption is exactly the same on these days. I'm curious if you can send me a screenshot of this so I can see what's going on for you. Do you have Facebook and Twitter? Feel free to message me this way. You can also email us at answerconsumentservice@energiedirect.nl. Please also enter your customer number. Greetings Natalia || Webcare Energiedirekt